Every lot is graded A to D by the seller, unit by unit, before anyone makes an offer. This is the rulebook both sides work from: what each grade means, what counts as a defect, when a buyer can raise an issue and how a seller's grade accuracy is worked out.
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At a glance
Sellers grade every unit and declare how many units sit in each grade. Every lot carries at least two photos of each grade it contains, so buyers see the split before they offer.
Unused, tags on, original packaging.
A unit is Grade A when all of these are true:
Opened or torn packaging makes it Grade B.
Unused, tags on, packaging opened or damaged.
A unit is Grade B when all of these are true:
Signs of wear, a missing swing tag or any fixable issue make it Grade C.
Tried or handled, may miss tags or have minor fixable issues.
A unit is Grade C when all of these are true:
Any hole, tear, permanent stain, broken zip or lasting odour makes it Grade D.
Visible defects; for repair, parts or rag.
A unit is Grade D when any of these is true:
Grade D is the lowest grade. Sellers describe the main defects in the lot's defect notes.
Grade each unit by its worst defect. When a unit has two defects, the lower grade wins.
The table gives the best grade a unit can carry with each defect. A Grade A unit has none of them.
Grade home goods the same way. A set counts as one unit, so a bedsheet set or a pack of cushion covers is graded as a whole.
| Defect | Best grade |
|---|---|
| Opened or damaged packagingTorn polybag, crushed box, missing inner card | B |
| Storage creases or dustFold marks or light dust that comes off with a press or a wash | B |
| Missing swing tagPrice or swing tag removed; brand label still sewn in | C |
| Signs of a try-onUnfolded, makeup or deodorant mark that washes out | C |
| Small fixable faultLoose thread, a missing button with its spare, a dropped hem | C |
| Factory seconds you have to look forSlight shade variation or uneven print you can't see at arm's length | C |
| Hole, tear, cut or burnAny size, anywhere on the unit | D |
| Permanent stain or colour damageStain that stays after washing, colour bleed, patchy fading | D |
| Broken fasteningBroken zip, snapped elastic, missing hook or drawcord | D |
| Lasting odourDamp, smoke or perfume that stays after a wash | D |
| Incomplete setBedsheet without its pillow covers, a set of 5 cushion covers with 4 | D |
| Obvious misprint or wrong shadeFactory seconds anyone would notice | D |
Grading by hand is never perfect, so a few units can slip. If more than 10% of the units you received are below the grade the seller declared, you can raise an issue.
Count every unit that landed in a lower grade than it was sold as. In a mixed lot, a unit sold as Grade A that arrives as Grade B counts, and so does a Grade B that arrives as Grade C.
Raise the issue within 72 hours of marking the order received, with photos of the units below grade. The seller then has 48 hours to offer a full refund, offer a partial refund or explain.
Buying part of a lot? You receive a proportional share of each grade, give or take 10%. The same rule applies to the units you received.
Worked example: 200 units sold as Grade A
Up to 20 units can be below Grade A. The line on each bar marks 10%.
20 of 200 units below grade10.0%
Not more than 10%: within tolerance, no grade issue.
21 of 200 units below grade10.5%
More than 10%: the buyer can raise a grade issue.
Every seller card shows how often that seller's grades held up. It is the share of their completed orders that ended without a grade problem.
The formula
Worked example: 12 completed orders, 1 ended in a partial refund for a grade mismatch. 11 ÷ 12 = 91.7%
The score appears once a seller has 3 completed orders. Before that the seller card shows only the number of orders completed, so one early dispute does not define a new seller. The issues-resolved share follows the same rule.
Every lot names its stock source. Here is what each one means and where it usually grades.